At Loadup.pk, your privacy is important to us. This Privacy Policy explains what information we collect when you use our website, how we use it, and how we protect it. By using Loadup.pk, you agree to the practices described in this policy.
Last Updated: May 2025
1. Who We Are
Loadup.pk is a digital topup and recharge platform based in Multan, Punjab, Pakistan. We provide digital products including game top-ups, social coins, and digital credits to customers across Pakistan. You can contact us at:
WhatsApp: +92 314 4289534
Email: CS@loadup.pk
Address: Building No 4, Street No 2, Islam Pora Colony, Jalalpur Pirwala, District Multan, Punjab, Pakistan
2. Information We Collect
When you use Loadup.pk, we may collect the following information:
Information you provide directly:
— Your name (if provided during order or support contact)
— Your phone number (used for JazzCash or Easypaisa payment)
— Your email address (if provided for order confirmation or support)
— Your game ID, username, or account details (required to process your topup)
— Payment confirmation details (transaction ID, amount)
Information collected automatically:
— IP address and approximate location
— Browser type and device information
— Pages visited and time spent on our website
— Referring website or search query that brought you to us
We do not collect or store your JazzCash or Easypaisa account passwords or PIN numbers. Payment transactions are completed through the respective payment platforms and we only receive confirmation of successful payment.
3. How We Use Your Information
We use the information we collect for the following purposes:
— To process and fulfill your digital topup orders
— To contact you regarding your order status or support requests
— To resolve disputes, refunds, or complaints
— To improve our website, products, and customer experience
— To detect and prevent fraud or unauthorized transactions
— To comply with legal obligations under Pakistani law
We do not use your personal information for unsolicited marketing without your consent.
4. How We Share Your Information
Loadup.pk does not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:
Service providers: We may share necessary order details with our topup suppliers or partners solely for the purpose of fulfilling your order. These parties are not permitted to use your data for any other purpose.
Legal requirements: We may disclose your information if required to do so by Pakistani law, court order, or government authority.
Fraud prevention: We may share information with relevant authorities in cases of suspected fraud, abuse, or illegal activity on our platform.
5. Data Retention
We retain your order and contact information for a period of up to 12 months for record-keeping, dispute resolution, and legal compliance purposes. After this period, your data is securely deleted unless we are legally required to retain it longer.
6. Cookies
Loadup.pk uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how visitors use our website.
We use the following types of cookies:
Essential cookies: Required for the website to function correctly, including shopping cart and checkout functionality.
Analytics cookies: Help us understand how visitors interact with our site so we can improve it. We may use Google Analytics for this purpose.
Preference cookies: Remember your settings and preferences for a better experience.
You can disable cookies through your browser settings, but doing so may affect the functionality of some parts of our website.
7. Third-Party Links
Our website may contain links to third-party websites such as game platforms, payment apps, or social media. These websites have their own privacy policies and Loadup.pk is not responsible for their content or practices. We encourage you to review the privacy policy of any third-party site you visit.
8. Children’s Privacy
Loadup.pk is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately at CS@loadup.pk and we will delete it promptly.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses HTTPS encryption to secure data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Your Rights
As a user of Loadup.pk, you have the right to:
— Request access to the personal data we hold about you
— Request correction of inaccurate information
— Request deletion of your data (subject to legal retention requirements)
— Withdraw consent for any data use where consent was the basis
To exercise any of these rights, contact us via WhatsApp at +92 314 4289534 or email at CS@loadup.pk.
11. Changes to This Privacy Policy
Loadup.pk may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We recommend checking this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out:
WhatsApp: +92 314 4289534
Email: CS@loadup.pk
Address: Building No 4, Street No 2, Islam Pora Colony, Jalalpur Pirwala, District Multan, Punjab, Pakistan