Need help with an order, payment, or refund? Our support team is available every day of the week — including Sundays — to assist you. Choose the contact method that works best for you below.
WhatsApp Support (Fastest)
For the fastest response, contact us on WhatsApp. Most queries are resolved within 1 hour during support hours.
Click the number above to open WhatsApp directly, or save it and message us with your order details.
Email Support
For detailed queries, complaints, or refund requests, you can also reach us by email. We respond to all emails within a few hours during support hours.
When emailing about an order, please include your order ID, payment screenshot, and game ID so we can resolve your issue quickly.
Support Hours
Monday to Sunday — including all public holidays
12:00 PM to 12:00 AM Pakistan Standard Time (PKT)
We are closed outside these hours. If you contact us after midnight, we will reply as soon as support opens at 12:00 PM the next day.
Business Address
Loadup.pk is a registered business operating from:
Building No 4, Street No 2
Islam Pora Colony, Jalalpur Pirwala
District Multan, Punjab, Pakistan
Before Contacting Support
To help us resolve your issue faster, please have the following ready when you contact us:
— Your order ID or order date and time
— Screenshot of your payment confirmation
— The game ID or account ID you entered
— A clear description of your issue
Also check our FAQ page — your question may already be answered there.
Warning — Beware of Scammers
Loadup.pk only operates through this official website and the WhatsApp number listed above. We do not conduct business through Facebook, Instagram, or any other social media platform. If anyone contacts you claiming to be Loadup.pk on social media and asks for payment — it is a scam. Do not send money to any account other than our official checkout on loadup.pk.